Business Hours:

Tue - Sat : 10am - 6pm CST

Offline : Mon, Weekends, Major Holidays

The following policy is how Graphix Girl Media operates. By purchasing, you're confirming you understand & conform to the details below & all details provided on other pages of this site. For more information on the design process, please connect with us via our contact page. 

BEFORE BOOKING

Before booking online with Graphix Girl Media, we highly encourage all potential AND returning Clients to review the following details below & ensure they have all necessary information to create a smooth designing & onboarding process! ​

• Before booking a desired service, it's mandatory for all Clients to have a confirmed business name.
• Clients must understand the service of interest, its description & requirements.
• Clients must prepare & provide a clear idea/plan for the service of interest. (Freestyle is an option).
• Clients may submit photos to reference for their project. 

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Please be informed that additional policies & terms will be implemented as clients proceed to the onboarding phase following their booking.

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PAYMENTS

To secure a service, the Client must acquire the desired service(s) through GraphixGirlMedia.com or make a payment(s) via invoice. When checking out, the Client must provide their FIRST & LAST name. The billing and shipping address provided by the Client MUST match; otherwise, the order will be canceled & the Client will be refunded immediately. Following booking, additional fees may be invoiced or paid online based on the Client's specific requests. Deposits may apply to select services, and payment terms are non-negotiable. 

REFUNDS​

Due to the nature of our services, refunds will not be issued & all sales are final, unless at our discretion. In the event that the Client disrupts the design process or becomes challenging to work with, the project will be canceled & a (possible) partial refund may be issued. If the Client is dissatisfied with a project's outcome, we will make every effort to address concerns, but we will not refund the Client due to their unsatisfactory. The Client must express concerns before project completion; otherwise, an additional charge or re-booking may apply for post-completion adjustments. Any services purchased as instant digital download are non-refundable. 

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SERVICES​

All services are personally completed and delivered by Johnay of Graphix Girl Media. Most services are provided as digital high quality JPG/PNG files, with no editable files sent. PSD files may be given upon request for an additional cost of $20 per PSD file. Physical prints may be available upon request otherwise shipments are not offered; All services are digital. 

High-quality, professional photos are mandatory for most services. In the absence of such photos, the Client can opt not to include photos for select services only, with elements still provided. Please read service descriptions for more information on photo requirements. It is the Client's responsibility to thoroughly review & understand their desired service(s)'s requirements & what it may include before purchasing. Graphix Girl Media is not liable for confusion or misunderstanding after the order submission. In the event that the Client purchases a service requiring professional photos, they may be eligible to receive a partial refund for the required service only.

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PROVIDING PHOTOS​

We prioritize professionalism and strive to enhance our Clients' brands through our services. It's essential for our Clients to understand that by booking any of our services, the primary objective is to elevate their brand's identity & presence.

We strongly encourage the use of professional photos for all our services. Professional photos not only enhance the quality of our work but also contribute significantly to the overall brand improvement process. It is our belief that by encouraging the use of professional photos, we empower brand owners to fully realize and achieve the brand identity they aspire to.

Clients should carefully review the descriptions of our services before booking. Certain services will explicitly require professional photos, while others may specify the need for high-quality images, which include clear, well-lit photos that can be captured with a standard iPhone camera. Additionally, there are services where no photos are necessary. Please understand, all desired photos will be reviewed during our onboarding process to confirm the quality & use for each photo.

​We emphasize the importance of thoroughly reading project descriptions and requirements to ensure preparedness before booking any service. Should the Client have any questions or concerns regarding their desired photos, please don't hesitate to reach out to us, before booking.​

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TURNAROUND TIME​

Turnaround time is only an estimate & varies for each service. Our turnaround time is subject to change as Graphix Girl Media expands. The time starts on the scheduled start date provided by Graphix Girl Media. The scheduled start date is given once all the Client's detailed information has been discussed & confirmed with us. Our turnaround time does not begin at the time of booking. Please keep in mind, project turnaround times differ, and clients should closely consider Graphix Girl Media’s business days, hours, as well as attending to other Clients when patiently waiting for drafts to be shared. This is expected for responses, & or updates as well.

​Please also understand, the lack of information received by Graphix Girl Media, as well as the request of revisions will lengthen the design process and turnaround time. 

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RESPONSES​

Response time from Graphix Girl Media may range up to 1-3 business days or more. Delay in client responses will result in project delays. If the Client does not respond for more than 3 days, their projects will be at risk of project rescheduling. Project rescheduling is when we take a 10 day period from working on the Client's project, to give the Client a chance & a time to refocus on the project. Cancellation & refund options are not available during this period. Project rescheduling is non-negotiable. After Graphix Girl Media confirms with the Client that their project has been rescheduled, Clients may have a chance to resume work 10 days later, but continued unresponsiveness may lead to complete project cancellation without a refund. 

Excessive texting/emails during the design process is discouraged for efficient communication and project outcomes.

If a client initiates communication after 10 days from the time of booking without completing the onboarding process, a $50 fee will be charged to proceed. Clients who have started onboarding but abandoned communication for more than 10 days will be charged $25 to resume. If communication lapses exceed 20 days, a $75 fee will be required to continue. For delays beyond 30 days, the fee will increase to $125.​

FORMS​

Clients are required to sign and submit agreements & questionnaires accurately within the onboarding process. The information that is to be filled out within the forms, will be discussed & confirmed together prior. Documents will usually be sent following the announcement of the scheduled start date, which will be confirmed by the Client. Clients failing to complete all documents before the start date, will be at risk of project delay. A second chance will be given to complete all documents, but failure to do so a second time will result in project rescheduling or possible cancellation without refund. Clients are required to provide their first & last name within the Agreement Contract.

​Graphix Girl Media will begin working on the project after receiving all required information from the Client. It's not guaranteed that you will receive confirmation that your project has been started, as well as consistent updates. Your continuous patience throughout the design process is required & much appreciated.

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DRAFTS + REVISIONS

Drafts bearing Graphix Girl Media's watermark or text, are for Client visibility ONLY; drafts are not to be shared or claimed as your own. Clients are offered a number of free revisions depending on their service or what's being requested, with each additional revision incurring a small additional fee. Significant changes, such as the majority of the project, is considered a redesign and carry a larger additional charge. Following the redesign, Clients may request 1 revision only. After the Client is unable to request more revisions, they must choose a previous revision as their final design.​

For any questions about the information in this Policy, please contact us at graphixgirlmedia@gmail.com.